Talk about customer service to your staff?a lot (II) | Business ...

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Buy a book on customer service with lots of great ideas on how to stand out from the crowd by offering exceptional customer service. Without meaning to turn this into a sales pitch, my third book, called 101 Ways to Really Satisfy Your Customers, is a pretty good starting point.

It actually contains 121 very simple and practical ways to improve any business? level of customer service. There are many other books available and most contain excellent tips.

Encourage your staff to make suggestions on how they feel your business? customer service could be improved. Ask your customers for their feedback and recommendations. Talk about these recommendations with your staff and see if they can be implemented. By getting your staff and customers involved the concept of customer service becomes much more tangible. In short, devote as much time to improving customer service as you do to improving sales and your business will grow naturally as it gains a reputation for offering excellent service.

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